kera99 Platform Account Terms
When you open an account with kera99, you enter into an agreement with us about how we operate our platform and what we expect from you as a user. These terms outline your rights and responsibilities, our commitments to you, and the rules that govern your use of kera99's sportsbook, live-dealer games, slots, and esports markets.
We've written these terms to be clear and direct. We operate kera99 as a gaming platform available to users in supported jurisdictions where applicable law permits. Your account must be verified with identity documents before you can withdraw funds. All deposits, withdrawals, and games on kera99 flow through our payment partners: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet.
These terms apply to all users accessing kera99 from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and throughout Indonesia where our services are legally available. By creating a kera99 account, you agree to these terms and our platform policies.
Account Opening and Verification
We require all kera99 users to complete registration before accessing any games or placing entries. During registration, you provide your email or phone number, create a password, and verify your identity via SMS. This is mandatory—we enforce it to protect both you and our platform.
Before your first withdrawal, we conduct identity verification. You must upload a national ID (KTP, passport, or government-issued equivalent) and a recent selfie. We complete verification within hours; it is not optional. We use this information to comply with anti-money laundering regulations and to confirm your age (users must be of legal age to gamble in their jurisdiction).
Your kera99 account is personal and non-transferable. You must not share your login credentials with anyone. You are responsible for all activity on your account. We are not liable for unauthorised access if you fail to protect your password or OTP.
Deposits and Payment Methods
We accept deposits via nine payment methods on kera99: DANA, e-wallet, mobile banking, local payment, online payment (e-wallets), e-wallet (instant QR-code payment), and mobile banking, local payment, online payment, e-wallet (bank transfers). When you deposit, funds are held in your kera99 account balance. All deposits are final—we do not refund deposits except in cases where we process a duplicate or error transaction.
Minimum and maximum deposit amounts are displayed during deposit. We update these limits from time to time based on partner requirements. Your deposit is credited to your account immediately for e-wallets and mobile banking; bank transfers clear within minutes depending on your bank's processing speed.
Withdrawals and Account Balance
You may withdraw funds from your kera99 balance at any time, using the same payment method you used to deposit (or an alternate method you've linked). We process withdrawal requests within 24 hours. E-wallets typically settle within hours; bank transfers may take up to 24 hours depending on your bank.
Your kera99 balance represents only funds held on our platform. It does not earn interest. If you do not withdraw your balance for 12 months, we may freeze your account and return your balance to the original deposit method.
Games, Entries, and Settlement
We operate games on kera99 including sportsbook (football: Liga 1, Piala Indonesia, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). When you place an entry (a bet or spin), your kera99 balance is deducted immediately. When your entry settles, we credit or deduct the outcome from your balance.
All games on kera99 are determined by certified random number generators (RNG) or official match results. Games are for entertainment only; no strategy guarantees outcomes. Slot outcomes are independent—previous spins do not affect future results. Sportsbook entries settle based on official league or tournament data.
Bonuses and Promotions
We may offer bonuses or promotions on kera99 from time to time. Any bonus we credit to your account is subject to terms specific to that promotion. We publish bonus terms clearly before you claim. Bonuses typically carry playthrough requirements—you must stake the bonus multiple times before we convert it to withdrawable funds. We reserve the right to cancel any bonus that appears to have been claimed through fraud or exploitation of a technical error.
Our kera99 Policy on Disputes and Jurisdiction
If you believe an entry was settled incorrectly, or if you encounter a technical issue on kera99, contact our support team immediately via live chat or email. We investigate disputes within 48 hours. If we find we made an error, we correct your balance. If we determine the entry was settled correctly per our published rules, the outcome stands.
Our decision on disputed entries is final. We do not accept appeals beyond our initial investigation. All entries are logged in your account history—you can view settlement details at any time.
kera99 operates under the laws of jurisdictions where we are licensed and regulated. Services are available only where applicable law permits. We comply with anti-money laundering regulations. We do not offer kera99 services to users in jurisdictions where they are prohibited by law. If you access kera99 from a restricted jurisdiction, we may suspend your account and return your balance to your registered payment method.
By using kera99, you agree to these terms. We may update these terms at any time. We will notify you of material changes via email; your continued use of kera99 constitutes acceptance of the updated terms.