kera99 Privacy Policy
This page describes what we collect when you use kera99 and how we keep that data protected. When you register, deposit, play games, or withdraw funds on kera99, we collect personal information. We are committed to handling your data securely and transparently, in line with applicable privacy law.
Our kera99 platform operates across Indonesia, serving users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where we are legally permitted. The data we collect—your email, phone number, identity documents, bank details, and game history—is essential for account verification, payment processing, and fraud prevention.
We store your data on encrypted servers. We do not sell or share your personal information with external marketers. We only share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners), identity verification providers, and legal authorities when required by law.
What We Collect and How We Use It
When you create a kera99 account, we ask for your email or phone number and a password. Before your first withdrawal, we require identity verification: a national ID (KTP, passport, or government-issued equivalent) and a recent selfie. We use this information to comply with anti-money laundering regulations and to confirm your age.
We collect your bank account or e-wallet details when you deposit or withdraw. Our kera99 platform stores this information securely so you can use the same payment method repeatedly without re-entering details each time. We do not store your full bank account number or card data—payment processors handle sensitive banking information.
We track your game history, entry amounts, and settlement outcomes. This data helps us detect fraud, resolve disputes, and verify account activity. We keep game logs for seven years to meet regulatory requirements, then delete them automatically.
Third-Party Data Processors
Our kera99 payment system relies on partner processors. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, those e-wallet providers receive your transaction details. When you transfer via mobile banking, local payment, online payment, or e-wallet, your bank sees the transfer but we do not store your full account number. We've signed data-processing agreements with all partners to ensure they protect your data to the same standard we do.
We use third-party identity-verification services to check your uploaded ID and selfie. These services receive your documents, verify them, then delete them from their servers within 30 days. We retain your verified identity information on kera99's secure servers indefinitely to prevent account takeovers.
Cookies and Tracking
We use cookies on kera99 to remember your login session and account preferences. These cookies are essential for our platform to function. We do not use tracking cookies to monitor your behaviour elsewhere on the internet. When you log out or close your browser, session cookies expire.
Your Rights and Data Retention on kera99
We keep your personal data only as long as necessary. Your account details (email, phone, verified identity) are retained for seven years after account closure to meet legal obligations. Your game history is retained for seven years, then automatically deleted. Payment records are kept for ten years for auditing and compliance purposes.
You have the right to request what data we hold about you on kera99. To request a data export or deletion, contact our support team via email. We will respond within 30 days. If you request deletion, we will remove your personal information except data we are legally required to keep (verified identity, game history, payment records).
Our kera99 Security Commitments
We encrypt all data transmitted between your device and our kera99 servers using TLS (Transport Layer Security). Our databases are encrypted at rest. Our servers are protected by firewalls and monitored for intrusion attempts. We conduct regular security audits and penetration tests.
We do not ask for your password via email or live chat. If you receive a message claiming to be from kera99 asking for your password, it is fraudulent. Always log in directly via kera99.app or the Android app, never through a link in an email.
International Data Transfer and Jurisdiction
Our kera99 servers may be located outside Indonesia. By using kera99, you consent to your data being transferred to and processed in jurisdictions where we operate. We apply the same data-protection standards regardless of server location. Our privacy policy is subject to the laws of the jurisdictions where kera99 is legally registered and regulated.
If you have concerns about how we handle your data on kera99, contact our support team. We will investigate and respond within 14 days. If you believe we have violated your privacy rights, you may escalate your complaint to the data-protection authority in your jurisdiction.